For the publisher:
We had a very positive experience with the emergency department and staff on 4th Floor – Covid at the Northern State Community Hospital.
Our youngest daughter and I tested positive for Covid on November 19. Two days later, her condition seriously worsened and we knew we had to take her to the hospital.
Casey suffers from paranoid schizophrenia and has had terrifying experiences being alone in the hospital. We assured her that her father would not leave her. It was so terrifying for me to give her a hug at the entrance to the emergency department.
The staff allowed my husband to stay and once it was determined that they would admit it, they made no promises that the staff on the Covid floor would allow him to stay with her. After he explained to her that he needed to be with her, they told him what he should do to comply with their rules. It was so rewarding for us, and they admitted that it helped them understand and process her. Her condition slowly improved and after four days she was released – the day before Thanksgiving! They played music and lined up around the room clapping to give her a happy start as she was unloaded! A kind and touching gesture that my husband and Casey will never forget.
The emergency and 4th floor staff were very attentive, attentive and lived up to their profession. We sing and sing their praises for a long time because they made it possible for us to stand up for our mentally ill child and they agreed that it was very helpful that my husband was there to allay his fears.
So thank you, my friends, Dr Dewan, Linda McAleer, Jenn Speicher and all the wonderful staff for such a wonderful experience at Upstate Community Hospital.
Mr. J. O’Connor